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1, uneasy 2, feeling disappointed 3, feeling the deal with customers who are angry for some reason strategy: 1, blindly apologize 2, tell the customer: This is a common occurrence "3, Different words and deeds 4, Picky, blame the customer 5, Pass the responsibility 6,
Immediately set out with the customer 7, Anxious conclusion 8, Interrupt or change the topic 9, Excessive use of terminology and terminology 10, foolishly begging for grudge 11, arguing with customers ten, how to deal with customers who love grievances Psychological features of customers who complain:
1, regret 2, want to return 3, bargain, respond to grievances of customers strategy: as soon as possible To clarify the reasons for the eleventh, how to deal with the excuse rejected customers excuse rejected customers psychological characteristics:
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