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However, the decoration company only promised to be repaired and could not be replaced. In desperation, Mr. Song had to call the 12345 citizen hotline. After receiving the transfer order, Qingyun County Industrial and Commercial Bureau immediately contacted the decoration staff to check the scene.
After reviewing, it was found that Mr. Song’s interior was just finished with a large humidity. Due to the characteristics of thermal expansion and contraction of wood, the door line may be caused by the influence of humidity and temperature.
According to Article 45 of the Law on the Protection of Consumer Rights and Interests: the operator shall be responsible for repairing, replacing or returning the goods subject to the provisions of the State or the contract between the operator and the consumer for repair, replacement and return.
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